PRAMAN GLOBAL FZ-LLC is committed to providing quality products to our customers. If you are not completely satisfied with any product, please exchange/refund it at any Giordano store in your country.

• Items cannot be partially returned if the order included gifts or items that were bought as a bundle. If you return only parts of a bundle, the return is considered incomplete and cannot be processed until the remaining gifts or bundled items are also returned. If the gift item has been unpacked or used, other items in the order can be exchanged, but not refunded.
• PRAMAN GLOBAL FZ-LLC will not refund or exchange the items if it’s worn or washed.
• If the stocks are not available due to some technical glitch online and only a few items are available online so out of stock items will be canceled and money will be refunded.
• Please note all goods must be accompanied by an invoice. Returns without an invoice will be denied.
• Regarding exchanges (International), you will need to bear the one-way courier fee for sending the item(s) to our office. Goods returned to you will be sent using our complimentary courier service.
• If the product is not available, then a full refund will be made to the customer. The appropriate amount will be credited back to the card account within 14 working days.
• Merchandise can be exchanged within the same styles without paying but if the items are different than what you have purchased then must pay the balance amount of the product.
• No refund on Sale items but can be exchanged for the size of the same item in the stores.

Please make sure damaged product reaches the warehouse within 7 days. Beyond this timeline we won’t be able to accept the merchandise, resolution will only be given after my team has assess the damage.

Your refund will be processed based on the original payment method used for your purchase. The refund process will take approximately 14 working days to complete, although the processing time may vary subject to the means of payment and the third-party payment providers involved.

Please make sure damaged product reaches the warehouse within 7 days. Beyond this timeline we won’t be able to accept the merchandise, resolution will only be given after my team has assess the damage.

As the display capabilities and graphic properties of computer monitors, tablets, and mobile devices may vary, we cannot guarantee that the color displayed on your monitor will be completely accurate.

We do monitor the number of returns & exchanges made by customers and repeated returns & exchanges will be flagged and potentially refused at our discretion.

Kindly contact our customer care at sales@praman.ae or call +971-503969065 during Office working hours (Monday to Friday between 9:00 AM to 5:30 PM – except Public holidays).